Privacy

Introduction

Hôtel Lou Cagnard, located at 30 Avenue Paul Roussel, 83990 Saint-Tropez, France, is committed to protecting the privacy of users of its website hotel-lou-cagnard.fr.

This privacy policy describes the types of personal data we collect, how we use them and the measures we take to protect them, in accordance with the General Data Protection Regulation (GDPR) and the French Data Protection Act.

Personal data collected

We may collect the following personal data:

• —First and last name
• —Email address
• —Telephone number
• —Browsing data (cookies, IP address, pages visited)
• —Information related to a reservation or contact request

Processing purposes

Personal data collected is used for the following purposes:

• —Processing reservation and contact requests
• —Sending communications and commercial offers (newsletter), with your consent
• —Improving our services and user experience
• —Compliance with our legal and regulatory obligations

Legal basis for processing

The processing of your personal data is based on the following legal grounds:

• —Consent: for sending newsletters and commercial communications
• —Performance of a contract: for processing reservations
• —Legitimate interest: for improving our services

Retention period

Your personal data is kept for a period not exceeding that necessary for the purposes for which it is collected and processed:

• —Contact data: 3 years from the last contact
• —Reservation data: legal accounting retention period
• —Cookies: 13 months maximum

Cookies

Our site uses cookies to improve your browsing experience. Cookies are small text files stored on your device.

Essential cookies: necessary for the operation of the site, they cannot be disabled.

Analytical cookies: allow us to understand how visitors interact with the site to improve its functionality.

You can change your cookie preferences at any time via your browser settings.

Data sharing

Your personal data is never sold to third parties. It may be shared with:

• —Our technical providers (hosting, email) strictly within the scope of providing their services
• —Competent authorities in case of legal obligation

Your rights

In accordance with the GDPR, you have the following rights regarding your personal data:

• —Right of access: obtain confirmation that your data is being processed and obtain a copy
• —Right of rectification: request correction of inaccurate data
• —Right to erasure: request the deletion of your data
• —Right to portability: receive your data in a structured format
• —Right to object: object to the processing of your data
• —Right to restriction: request the restriction of processing

To exercise these rights, please contact us at: [email protected]

You may also lodge a complaint with the French Data Protection Authority (CNIL): www.cnil.fr

Data security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction.

Our site uses the HTTPS protocol to secure data exchanges between your browser and our server.

Policy changes

We reserve the right to modify this privacy policy at any time. Any changes will be published on this page with the update date.

Last updated: April 2026